Effective Date:1-April-2025
At Asmed Healthcare, we aim to provide safe, reliable, and timely delivery of all orders across Pakistan. We primarily use TCS, one of the leading courier companies in Pakistan, known for its efficiency and nationwide coverage.
1. Delivery Coverage
We offer delivery services all over Pakistan, including major cities and remote areas, through TCS and other trusted logistics partners when necessary.
2. Processing Time
- Orders are typically processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed the next working day.
3. Delivery Time
- Standard delivery time: 2–5 business days for most urban areas.
- Remote or rural areas may take up to 7 business days.
- Delivery time may vary during sales, promotions, or high-demand seasons.
4. Shipping Charges
- Flat shipping rate: [Insert fixed rate, e.g., PKR 200] (if applicable).
- Free shipping on orders above [Insert threshold, e.g., PKR 3,000] (optional).
- Final shipping cost is displayed at checkout.
5. Cash on Delivery (COD)
- COD is available nationwide.
- Customers are required to pay the full amount in cash at the time of delivery.
- Please ensure the correct contact number and address are provided to avoid delivery issues.
6. Order Tracking
- Once your order is dispatched, you will receive a tracking number via SMS or email.
- You can track your order directly on the TCS website: https://www.tcsexpress.com/
7. Missed Deliveries
- If a delivery attempt fails (e.g., customer not available), TCS will attempt redelivery.
- If the order is undeliverable after multiple attempts, it may be returned to us. In such cases, we’ll contact you for rescheduling or order cancellation.
8. Shipping Delays
We do our best to meet expected delivery timelines. However, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Incorrect or incomplete shipping details
9. Packaging
All products are carefully packed to ensure safety during transit. If your package appears damaged upon arrival, please take photos and contact us immediately.
10. Contact for Support
For questions or issues related to shipping, contact our support team:
📍 asmedhealthcare.org/contact-us